Privacy Policy

Tenure provides condominium building management services in Greater Montreal. References to “Tenure,” “we,” and “our” mean the entity operating tenure-management.ca and providing these services.

We may collect contact details, building and unit information, maintenance requests, service records, communications, documents shared by condominium boards, billing information, and information submitted through our website.

We may also collect limited technical information such as IP address, browser type, and basic website usage data when needed to operate, secure, and improve our services.

We use personal information to respond to inquiries, provide and improve our services, coordinate maintenance, communicate with residents and boards, administer accounts, maintain records, meet legal obligations, and protect our systems.

We process information with consent where required, to perform service agreements, to meet legal obligations, and for legitimate operational purposes permitted by applicable Quebec and Canadian privacy laws.

We may share relevant information with board representatives, residents, contractors, professional advisers, and service providers when necessary to deliver services. We do not sell personal information.

Service providers must handle information only for the agreed purpose and with appropriate safeguards.

We retain personal information only as long as reasonably needed for the purposes described in this policy, contractual obligations, legal requirements, dispute resolution, and record keeping. Information is then securely deleted or anonymized.

Subject to applicable law, you may request access to your personal information, correction of inaccurate information, deletion where appropriate, or withdrawal of consent. You may also ask questions about how your information is handled.

For privacy questions or requests, contact our privacy officer at [email protected]. Please include enough detail for us to understand and respond to your request.

Our website may use limited cookies or similar technologies required for basic functionality, preferences, security, and website performance. We will provide additional notice if we introduce non-essential tracking.

Some service providers may process information outside Quebec or Canada. Where this occurs, we assess the provider and use contractual or other safeguards appropriate to the sensitivity of the information.

We may update this policy as our services or legal obligations evolve. The current version will be posted on this page with an updated effective date.

Draft effective date: June 2, 2026. Final effective date pending legal review.